Returns & Exchanges

At Castle & Key, we take pride in the quality of our artisanal food products; if you are not entirely satisfied with your purchase, we offer a 30-day window for returns on non-perishable items and store credit for quality concerns on fresh goods.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team at support@castleandkey.com with your order number and a brief explanation of the issue to receive a Return Authorization Number.

• 2.
  Prepare Your Package

  Carefully pack the unused items in their original packaging, ensuring all safety seals are intact for non-perishable goods.

• 3.
  Ship Item Back

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will issue a full refund to your original payment method or provide store credit within 5-7 business days.